Refund application method

To request a refund, please submit your application **via email to our customer service address**.

Your email must include the following information:

1. Email address associated with the registered account

2. Order number

3. Reason for the refund

Review and Refund Timeline

- Once we receive the complete refund application materials, the **review process takes 2–3 business days**.

- Upon approval, the funds will be **refunded to the original payment card**.

- The actual time it takes for the funds to appear in your account depends on the card issuer's processing time, typically **5–10 business days**.

Additional Information

1. Refund requests will only be accepted if they meet the criteria outlined in the company's policy regarding disputes and chargebacks. Applications that do not meet these conditions will be rejected.

2. Submitting a refund request does not guarantee approval; the final decision rests with MAVINTER LIMITED following the review.

3. If additional documentation is required during the review, our customer service team will contact you via email; please monitor your inbox.

Company: MAVINTER LIMITED